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for: Toggle Navigation Solutions One Platform. Unlimited Uses. From IT to Customer Services, Facilities to HR. Optimize all your service operations. Customer Experience B2B Customer Services Best in class B2B Customer Service and Support suite with workflow and automation Service Management IT Service Management ITIL 4 aligned IT Service Management platform for scaling service teams that demand more Enterprise Service Management A single platform solution for every service team across the enterprise Employee Experience HR Service Management Use workflow and automation to simplify the employee experience Facilities Service Management Simplify management and maintenance tasks internally and across a hybrid workforce FinanceLegal Services Deliver financial and legal services operations and enhance customer and employee experiences RiskCompliance GRC Service Management Pinpoint vulnerabilities and create ledgers for CIS compliance and audit control Customer ServiceSupport IT Service Management Enterprise Service Management HR Service Management Facilities Service Management FinanceLegal Service Management Governance, Risk and Compliance Features Service Management Personalized Workspace Create workspaces that help you stay organized and informed. ITSM / ITIL4 Enhance customer experience by leveraging best practice frameworks. Asset ManagementCMDB Map the entire asset estate. From hardwaresoftware, to contracts and beyond. Business IntelligenceReporting Make informed decisions with robust analytics. CustomerEmployee Experience Customer Relationship Management Supporting external customers? Keep all customer information right where you need it. Digital Self Service Streamline operations by capturing critical information from customers at point of contact. Knowledge Management Provide customers and agents with access to information that solves issues faster. Service OptimizationEfficiency AI for ServiceSupport AI-driven solutions for smarter, faster, and personalized service Automation Scale with confidence with workflows, automation and business rules. Asset Discovery Gain visibility across the entire IT estate, eliminating blind spots with an always-accurate inventory. Integrations Unify platforms with key integrations across the business and integrate with tools to elevate service. ITSM-ITIL Platform Self Service Asset Discovery Asset Management Features – AI Knowledge Management Automation Business Intelligence Customer Relationship Management Integration including FLEXBridge Resources Insights Case Studies Blog Videos Reports White Papers Webinars Compare Why Choose Vivantio Considering switching from your current system? Learn how Vivantio compares to other products. Learning Center Customer Service Management Learn about elevating from case management to customer service management and the impact service management can have on your team and business Enterprise Service Management Read our blog posts, case studies, and more focused on centralizing internal service operations and the efficiency that comes with ESM. Service Optimization Adopting ITIL best practice frameworks can have a significant impact on streamlining business process. Find out how. Digital Self Service Gartner, Forrester and McKinsey all predict that Self Service Strategies and AI will lead the way in delivering service improvements. Featured Resource Complete Guide to Customer Service Transformation Service Optimization has become a leading indicator of B2B Dominance. Find out more about what Vivantio is doing to support growing B2B Customer Service Teams. Read the Guide Blog Case Studies NewsAwards Whitepapers Videos Reports Webinars Podcasts Help Guides Company Company About Our People Support Contact About Vivantio We help our customers deliver the best possible service experience to their customers. We’re all about customer service first, last and always. Feature Spotlight Complete Guide to Customer Service Transformation Service Optimization has become a leading indicator of B2B Dominance. Find out more about what Vivantio is doing to support growing B2B Customer Service Teams. Read the Guide About Our People Support Contact Pricing Search for: Schedule a Demo Home Andy Walsh 2024-03-29T14:28:52+00:00 Your Service Management System for Internal and External Support For all service teams looking to scale beyond simple ticketing, our highly configurable solutions deliver enterprise service management, effortlessly. A platform that harmonizes every service team Vivantio’s powerful platform is designed for both internal and external support teams. B2B Customer Service Manage better relationships, boost productivity, and improve bottom line. Learn how your Service Teams can exceed customer expectations. Learn More about CSM Information Technology Manage workload, improve efficiency, and mitigate risk. Our powerful, highly configurable, and scalable ITSM solution puts you and your team in control. Learn More about ITSM Entire Enterprise Optimize service delivery and provide all your teams with tools to collaborate and solve problems faster, with a cross-functional, company-wide, service platform. Learn More about ESM Be a customer service hero! Deploy enterprise functionality across any team in days, not weeks. With click and play configuration, no-code workflows and powerful automation. Empower teams to do more Our powerful, yet simple and intuitive configuration keeps you and your team in control so you can be up and running quickly, allowing you to focus on what is important – delivering stellar service to your customers. Boost operational performance Through workflow and automation, streamline service operations to increase productivity and accelerate response times to customers, all through a simple and easy to use interface. Elevate customer service Leverage service optimization and integrate with other line of business platforms to deliver maximum, measurable business value across the entire organization. Unlock the Secret to B2B Dominance: Master Service Optimization Now! Discover how optimizing your service can drive dominance in your sector. Learn how a mere 5% boost in customer retention can skyrocket your profits by up to 95%. Transform your enterprise with our guide to winning with service excellence. Get your copy The world’s fastest growing companies leveraged Vivantio to scale. More customer storiesstar star star star star For Service Efficiency I use Vivantio extensively for Change Management. Vivantio simplifies the workflow by assigning relevant tasks to appropriate teams and makes communication between our departments and our end customers efficient.” Zubair Network and Security Engineer, Equinix EMEAstar star star star star For Ease of Use After testing the product first-hand and now implementing it across our organisation, I can firmly say that we made the right decision choosing Vivantio. The product itself is easy to use for my employees and customers alike.” Matt Support Analyst Team Lead, Portal Partnershipstar star star star star For Scalability It’s great, it’s flexible, and it’s highly configurable. I recommend the Vivantio platform to other businesses, as this system is much further ahead than some of the other ITSM solutions I’ve used.” Andy Senior Service Delivery Analyst, Ricardo Design Our Customers Love Us! Read the reviews Vivantio Featured resources Explore our latest news, videosresources Service Management Implementation: Path to ITSM Success Discover the transformative power of service management implementation in achieving ITSM success. This guide provides essential insights into streamlining operations, enhancing service delivery, and improving customer satisfaction through effective ITSM processes. 12 min | Blog | What is API Integration? Understanding the Essentials Discover the transformative power of API integration in...